Ring In The New Year With Quality Service Through The Answer Network
‘Tis the season of tradition, but as 2019 winds down it is also time to consider changes for the new year. Make 2020 the year you commit to customer relationships and let our virtual assistants at The Answer Network help you achieve your resolutions.
Out With The Old And In With The New Year
There’s no time like the new year to dedicate fresh focus to improving customer service. Our remote receptionists strive to provide superior service and will work to help build genuine relationships between your company and your customers.
Here are some ideas to personalize your service:
Pay attention to the conversation: As simple as it sounds, listening to customers is the most important part of quality service. People want to know their concerns are being heard and sometimes that means letting them express their emotions.
Allow for flexibility: Your goal is to look after your caller and if the situation requires action outside regular protocol, you need staff that can handle an emergency with decisiveness and professionalism.
Follow through: Further customer relations by continuing the conversation. Send an email that summarizes your conversation and clarify any necessary details. Checking in with customers also shows them your company is invested in their well-being and success.
Your Goals Are Our Goals
You are responsible for every aspect of daily operation, so let The Answer Network add flexibility to your call answering service. We look forward to assisting you with efficiency, day or night.
The Answer Networks can provide:
- Staff that are trained to meet your expectations and company standards
- A listening ear for your customers and support for your call system
- Remote receptionists trained to make decisions based on the necessity of the situation
- Emergency dispatch methods
- 24/7 service and appointment scheduling with follow-up contact to verify information.
We want to provide support for your success so if your resolution is for better customer service then The Answer Network will be there to help you see it through.
For more information on how The Answer Network can help your business start the new year off right, call 888-265-8170 or contact us online.