Capabilities
Answering phone calls is just the beginning of what we can offer your business.The highly-trained staff at The Answer Network provides more than just professional telephone answering and remote receptionist services. We can schedule your appointments, gather phone call information, assist with event registrations and much more.
We can do just about anything when it comes to managing your calls and schedules. Here are just a few of the ways we can help your business:
24/7/365
Our answering services are available around the clock every day of the year. This means that no matter when your business needs us, we’re here to help.
Personalized Greetings
We begin each of your business’ phone calls with the same greeting your staff uses. Your remote receptionist’s greeting can even be customized to include promotions or upcoming events.
Customized Protocols
Each client determines how their phone calls should be handled and dispatched. Our staff then gathers the information that is important to your business, and dispatches calls accordingly.
Call Qualification
You determine which standards must be met in order for a call to be dispatched to you or one of your employees.
Full Integration with Your Scheduling Software
Our scheduling service can be integrated with almost any scheduling software that businesses use.
Dispatch Frequencies
You can determine if dispatch information is sent out immediately, at specific times or daily.
Dispatch Methods
There are a number of different ways you can be notified that an urgent call has been received. Those notifications include: direct call, text, email, sms.
Scheduling Component
The Answer Network offers scheduling software that can handle all your appointments and meetings. When our staff adds an appointment to your calendar, you can be notified via email, text, voicemail or a direct call.
Dispatch Confirmations
Our staff will receive notification when you receive a dispatch message that one of our staff members sent.
Reporting
Reports can be sent to show message volume and dispatch methods