How A Remote Receptionist Can Help You Connect With Customers
Think about your own concerns as a customer when you need to call a company for any type of service.
If you’re like most of us, you probably put it off for a while.
Why? Because you have no idea how long you will be on the phone. How long until you actually get ahold of a human being on the other end of the line. How many times you’ll be transferred. How long you will be on hold each of those transfers. For many of us, customer-service phone calls are at the bottom of the list of desirable activities.
That nightmare scenario ends when you hire a remote receptionist from The Answer Network. Our highly trained staff makes customer service more efficient and pleasurable for both companies and their customers.
Customers get the satisfaction of knowing that not only will their call be answered immediately, but they will be able to get a solution to whatever their concern may be at that moment. Businesses – The Answer Network assists large, medium and small companies – get the peace of mind in knowing calls will be answered professionally and in a timely manner. Our staff works on a 24/7/365 schedule, so you’ll never miss a call, no matter how busy you are at the time.
As a business owner, employing a remote receptionist on your team helps free up your time to tend to other aspects of the business – making service calls in the field, handling employee needs, etc. Having a virtual assistant at your disposal also saves money – using The Answer Network to handle incoming calls costs less than hiring a full-time staff member to sit at the phones. You only pay for the services you actually use, and there are no monthly contracts or commitments to keep.
A remote receptionist from The Answer Network can do much more than answer phone calls, however. Our answering service capabilities include:
- Personalized Greetings: We answer each of your calls with the care and professionalism that you use.
- Customization Protocols: As a client, you tell us how you want calls prioritized and dispatched. We gather the necessary information from the customer and relay it onto you.
- Integration with Your Scheduling Software: We can work with most scheduling software that you already utilize.
- Choice of Dispatch Methods: Prefer to receive all notifications via text message? No problem. We can also notify you of important calls via direct phone calls or emails.