ATSI

Home / ATSI

For the past eight years the Customer Service Representatives at The Answer Network have participated in the Award of Excellence program sponsored by ATSI.  The program is designed to "secret shop" and score each representative on the quality of call handling.  Each year The Answer Network has participated the CSRs have qualified for the Award of Excellence and in 2014 they were awarded top call score honors.  This program is extremely instrumental in helping us meet our goal of providing...

As I’ve stated Dad and I attended the 2012 ATSI Convention in Orlando, FL two weeks ago.  During the convention he spoke on a panel forum for Open Source Technology.  Mike joined a panel of his peers to discuss the benefits of open source technology options for the answering service industry. Questions were answered by the entire panel that provided information on money savings benefits to not only answering services as well as ways to pass savings on to our answering...

I was fortunate to be granted amazing opportunities this year at the ATSI annual conference for answering services and call centers.  The conference always provides us valuable knowledge on all things that are new and cutting edge in the answering service industry as well reiterating and driving home lessons learned many times over that bear repeating.  I was asked to speak this year on a topic that I believe falls into the latter category.  My presentation was on Performance Accountability...

I’ve been asked to be a presenter this year at the annual ATSI conference, a major event for the answering service industry. I’m honored to have been chosen and looking forward to the opportunity.  My topic is staff accountability and productivity for call centers and answering services. Fortunately, this is something I study and monitor DAILY! It comes down to the fact that I am pretty much responsible for the overall productivity of our answering service as a whole.  It’s my...