Blog

June 12, 2011
In The News

D. Michael Fultz has been elected as President of the Association of TeleServices International, Inc.(ATSI). He will serve a one-year term in this position. Fultz is President and CEO of THE ANSWER NETWORK, Roanoke, VA and is a long- time member of the teleservices and telemessaging industry. He has provided dedicated service to the industry and community for many years. He has served on the ATSI Board of Directors for four years. Fultz has been involved the telecommunications industry since 1974...

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June 12, 2011
In The News

Outstanding Service Earns National Award The Answer Network wins ATSI Award of Excellence TOP TEN SCORE The Answer Network of Roanoke, VA has been honored with the exclusive ATSI 2011 Award of Excellence for the fourth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. The Answer Network was presented with the award at...

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May 30, 2011
VoIP

VOIP Service is HERE!!! The Answer Network is proud to announce the addition of VOIP services!  Partnering with our sister company VOIPPAK Networking Solutions we are now able to offer this state of the art technology to our existing customers and potential answering service customers. The benefits and features of VOIP services are great.  With VOIP you receive the following on each of your phone lines: Unlimited Local Calling Unlimited Long Distance Voice Mail Auto Attendant Unlimited Features Easy Manageability On average our...

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May 23, 2011
ATSI

I’ve been asked to be a presenter this year at the annual ATSI conference, a major event for the answering service industry. I’m honored to have been chosen and looking forward to the opportunity.  My topic is staff accountability and productivity for call centers and answering services. Fortunately, this is something I study and monitor DAILY! It comes down to the fact that I am pretty much responsible for the overall productivity of our answering service as a whole.  It’s my...

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March 24, 2011
Breast Cancer Awareness

April is a busy month for The Answer Network!  Check out our list of upcoming events! On April 9th I, along with members of my family and friends, will participate in the Susan G. Komen Race for the Cure that will be held in Roanoke, Virginia.  The event promotes awareness and raises funds for breast cancer research.  As many of you know I am a breast cancer survivor and am very passionate about this cause.  This is the first time an event of this size has...

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June 12, 2010
In The News

The Answer Network of Roanoke, VA has been honored with the exclusive 2010 Award of Excellence for the Third consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of Telecommunications and Call Centre Services including Telephone Answering and Message Delivery. The Answer Network was presented with the TOP TEN award at ATSI's 2010 Annual Convention held at the Westin Gaslamp Quarter, San Diego, CA. After six months of intensive testing,...

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