Blog

I’ve been asked to be a presenter this year at the annual ATSI conference, a major event for the answering service industry. I’m honored to have been chosen and looking forward to the opportunity.  My topic is staff accountability and productivity for call centers and answering services. Fortunately, this is something I study and monitor DAILY! It comes down to the fact that I am pretty much responsible for the overall productivity of our answering service as a whole.  It’s my...

April is a busy month for The Answer Network!  Check out our list of upcoming events! On April 9th I, along with members of my family and friends, will participate in the Susan G. Komen Race for the Cure that will be held in Roanoke, Virginia.  The event promotes awareness and raises funds for breast cancer research.  As many of you know I am a breast cancer survivor and am very passionate about this cause.  This is the first time an event of this size has...

The Answer Network of Roanoke, VA has been honored with the exclusive 2010 Award of Excellence for the Third consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of Telecommunications and Call Centre Services including Telephone Answering and Message Delivery. The Answer Network was presented with the TOP TEN award at ATSI's 2010 Annual Convention held at the Westin Gaslamp Quarter, San Diego, CA. After six months of intensive testing,...

It has been my experience that people hear the term “answering service” and immediately think of women sitting around with their hair in curlers, wearing fuzzy slippers and eating bon bons all day.  Nothing could be farther from the truth.  We still answer the phones and hear the comment “oh you’re just the answering service” and few things grate on my nerves more…so I thought I may take this opportunity to let you know JUST what the ANSWERING SERVICE can...