Blog

June 29, 2012
ATSI

As I’ve stated Dad and I attended the 2012 ATSI Convention in Orlando, FL two weeks ago.  During the convention he spoke on a panel forum for Open Source Technology.  Mike joined a panel of his peers to discuss the benefits of open source technology options for the answering service industry. Questions were answered by the entire panel that provided information on money savings benefits to not only answering services as well as ways to pass savings on to our answering...

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June 12, 2012
In The News

The Answer Network is the proud recipient of its 5th consecutive ATSI Award of Excellence for Answering Services & Call Centers! The Answer Network of Roanoke, VA has been honored with the exclusive ATSI 2012 Award of Excellence for the fifth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. The Answer...

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April 24, 2012
Call Center

Have you thanked your Administrative Professional today?!! Administrative Professional’s Day (formerly known as Secretaries Day) is April 25, 2012.  While our answering service operators are not secretaries in the sense they file your paperwork or greet all your customers as they walk in your doors, they do field your phone calls when you can’t be in the office.  They pride themselves on becoming an extension of your company, always offering your customers an excellent telephone customer service experience, in the same...

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December 8, 2011
The Answer Network

We are surrounded by the Holiday Season!!! The entire Answer Network staff wishes you a Happy Holiday Season and Best Wishes for the New Year! At this time of the year, when unless you are a retailer, sales are slower and services are not in such high demand except for emergencies, there is a wonderful opportunity to be out of your office more.  Office parties and luncheons are planned.  Networking visits with customers are in full swing...

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September 29, 2011
Breast Cancer Awareness

The Answer Network will be Thinking Pink this October for breast cancer awareness month!  Employees are encouraged to wear pink throughout the month, fundraising efforts are in full swing and celebrations are held for survivors!  There are tons of events in our area supporting this fabulous cause that we are always proud to participate in. Breast Cancer has touched the lives of several within our answering service and we would love to see the disease eradicated.  We encourage all women to...

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June 28, 2011
Call Center

I was fortunate to be granted amazing opportunities this year at the ATSI annual conference for answering services and call centers.  The conference always provides us valuable knowledge on all things that are new and cutting edge in the answering service industry as well reiterating and driving home lessons learned many times over that bear repeating.  I was asked to speak this year on a topic that I believe falls into the latter category.  My presentation was on Performance Accountability...

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June 28, 2011
ATSI

I was fortunate to be granted amazing opportunities this year at the ATSI annual conference for answering services and call centers.  The conference always provides us valuable knowledge on all things that are new and cutting edge in the answering service industry as well reiterating and driving home lessons learned many times over that bear repeating.  I was asked to speak this year on a topic that I believe falls into the latter category.  My presentation was on Performance Accountability...

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June 17, 2011
Social Media

If you want to be successful in the answering service industry and provide your clients with the best customer service possible you have to stay on the ahead of the curve with new technology and product advancements. At The Answer Network, we are always committed to providing the fastest, most effective way to answer calls and deliver messages to our clients. We also strive to keep up with the latest trends and services online, that's why we decided to feature...

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