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I was fortunate to be granted amazing opportunities this year at the ATSI annual conference for answering services and call centers.  The conference always provides us valuable knowledge on all things that are new and cutting edge in the answering service industry as well reiterating and driving home lessons learned many times over that bear repeating.  I was asked to speak this year on a topic that I believe falls into the latter category.  My presentation was on Performance Accountability...

If you want to be successful in the answering service industry and provide your clients with the best customer service possible you have to stay on the ahead of the curve with new technology and product advancements. At The Answer Network, we are always committed to providing the fastest, most effective way to answer calls and deliver messages to our clients. We also strive to keep up with the latest trends and services online, that's why we decided to feature...

D. Michael Fultz has been elected as President of the Association of TeleServices International, Inc.(ATSI). He will serve a one-year term in this position. Fultz is President and CEO of THE ANSWER NETWORK, Roanoke, VA and is a long- time member of the teleservices and telemessaging industry. He has provided dedicated service to the industry and community for many years. He has served on the ATSI Board of Directors for four years. Fultz has been involved the telecommunications industry since 1974...

Outstanding Service Earns National Award The Answer Network wins ATSI Award of Excellence TOP TEN SCORE The Answer Network of Roanoke, VA has been honored with the exclusive ATSI 2011 Award of Excellence for the fourth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. The Answer Network was presented with the award at...

VOIP Service is HERE!!! The Answer Network is proud to announce the addition of VOIP services!  Partnering with our sister company VOIPPAK Networking Solutions we are now able to offer this state of the art technology to our existing customers and potential answering service customers. The benefits and features of VOIP services are great.  With VOIP you receive the following on each of your phone lines: Unlimited Local Calling Unlimited Long Distance Voice Mail Auto Attendant Unlimited Features Easy Manageability On average our...

I’ve been asked to be a presenter this year at the annual ATSI conference, a major event for the answering service industry. I’m honored to have been chosen and looking forward to the opportunity.  My topic is staff accountability and productivity for call centers and answering services. Fortunately, this is something I study and monitor DAILY! It comes down to the fact that I am pretty much responsible for the overall productivity of our answering service as a whole.  It’s my...

April is a busy month for The Answer Network!  Check out our list of upcoming events! On April 9th I, along with members of my family and friends, will participate in the Susan G. Komen Race for the Cure that will be held in Roanoke, Virginia.  The event promotes awareness and raises funds for breast cancer research.  As many of you know I am a breast cancer survivor and am very passionate about this cause.  This is the first time an event of this size has...