Blog

We are surrounded by the Holiday Season!!! The entire Answer Network staff wishes you a Happy Holiday Season and Best Wishes for the New Year! At this time of the year, when unless you are a retailer, sales are slower and services are not in such high demand except for emergencies, there is a wonderful opportunity to be out of your office more.  Office parties and luncheons are planned.  Networking visits with customers are in full swing...

The Answer Network will be Thinking Pink this October for breast cancer awareness month!  Employees are encouraged to wear pink throughout the month, fundraising efforts are in full swing and celebrations are held for survivors!  There are tons of events in our area supporting this fabulous cause that we are always proud to participate in. Breast Cancer has touched the lives of several within our answering service and we would love to see the disease eradicated.  We encourage all women to...

I was fortunate to be granted amazing opportunities this year at the ATSI annual conference for answering services and call centers.  The conference always provides us valuable knowledge on all things that are new and cutting edge in the answering service industry as well reiterating and driving home lessons learned many times over that bear repeating.  I was asked to speak this year on a topic that I believe falls into the latter category.  My presentation was on Performance Accountability...

I was fortunate to be granted amazing opportunities this year at the ATSI annual conference for answering services and call centers.  The conference always provides us valuable knowledge on all things that are new and cutting edge in the answering service industry as well reiterating and driving home lessons learned many times over that bear repeating.  I was asked to speak this year on a topic that I believe falls into the latter category.  My presentation was on Performance Accountability...

If you want to be successful in the answering service industry and provide your clients with the best customer service possible you have to stay on the ahead of the curve with new technology and product advancements. At The Answer Network, we are always committed to providing the fastest, most effective way to answer calls and deliver messages to our clients. We also strive to keep up with the latest trends and services online, that's why we decided to feature...

D. Michael Fultz has been elected as President of the Association of TeleServices International, Inc.(ATSI). He will serve a one-year term in this position. Fultz is President and CEO of THE ANSWER NETWORK, Roanoke, VA and is a long- time member of the teleservices and telemessaging industry. He has provided dedicated service to the industry and community for many years. He has served on the ATSI Board of Directors for four years. Fultz has been involved the telecommunications industry since 1974...

Outstanding Service Earns National Award The Answer Network wins ATSI Award of Excellence TOP TEN SCORE The Answer Network of Roanoke, VA has been honored with the exclusive ATSI 2011 Award of Excellence for the fourth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. The Answer Network was presented with the award at...

VOIP Service is HERE!!! The Answer Network is proud to announce the addition of VOIP services!  Partnering with our sister company VOIPPAK Networking Solutions we are now able to offer this state of the art technology to our existing customers and potential answering service customers. The benefits and features of VOIP services are great.  With VOIP you receive the following on each of your phone lines: Unlimited Local Calling Unlimited Long Distance Voice Mail Auto Attendant Unlimited Features Easy Manageability On average our...