Blog

Many of you have our answering service as a means to  handle your after hours calls.  Are you taking full advantage of ALL the services we provide?  We are fortunate in that we are flexible enough to change with the technology of the times.  Unfortunately I'm not so great at always getting the word out to customers, current or potential, about our new features in a timely fashion.  Here is a quick run down of some of our services that could benefit you and your company.  If...

For those of you like myself who are attached to their cell phones at the hip you may find this hard to believe.  Some people don't use the text messaging feature!  There are many benefits to using text or standard messaging services on your phone in conjunction with our answering services.  Some of the many benefits include: Text messages are instant.  You will receive your messages as soon as it is filed with our service so you receive your caller's...

In September, Mike and Mandi attended the annual TUNe meeting held in St. Louis, MO.  Attendees of the meeting gather to discuss current uses and future features of their like answering service platforms.  This was my first time attending the meeting and I gained so much more knowledge of what our system can do and how beneficial some of the new features will be for our customers and staff alike. Each year at the TUNe meeting elections are held for the Board...

We at The Answer Network offer a wide variety of services to accomodate customer needs.  Whether your company is large or small we can help you ensure your service calls are answered and handled following a protocol that YOU as our CUSTOMER design.  We can contact you with each of your calls as they come in or simply dispatch your emergency calls to a member of your team that is on call.  We could schedule future service for you as...

We at The Answer Network offer a wide variety of services to accomodate customer needs.  Whether your company is large or small we can help you ensure your service calls are answered and handled following a protocol that YOU as our CUSTOMER design.  We can contact you with each of your calls as they come in or simply dispatch your emergency calls to a member of your team that is on call.  We could schedule future service for you as...

As I’ve stated Dad and I attended the 2012 ATSI Convention in Orlando, FL two weeks ago.  During the convention he spoke on a panel forum for Open Source Technology.  Mike joined a panel of his peers to discuss the benefits of open source technology options for the answering service industry. Questions were answered by the entire panel that provided information on money savings benefits to not only answering services as well as ways to pass savings on to our answering...

The Answer Network is the proud recipient of its 5th consecutive ATSI Award of Excellence for Answering Services & Call Centers! The Answer Network of Roanoke, VA has been honored with the exclusive ATSI 2012 Award of Excellence for the fifth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. The Answer...

Have you thanked your Administrative Professional today?!! Administrative Professional’s Day (formerly known as Secretaries Day) is April 25, 2012.  While our answering service operators are not secretaries in the sense they file your paperwork or greet all your customers as they walk in your doors, they do field your phone calls when you can’t be in the office.  They pride themselves on becoming an extension of your company, always offering your customers an excellent telephone customer service experience, in the same...