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FOR IMMEDIATE RELEASE Monday, June 23, 2014 Outstanding Service Earns National Award The Answer Network Wins ATSI Award of Excellence TOP SCORE The Answer Network of Roanoke, VA,  has been honored with the exclusive ATSI 2014 Award of Excellence for the 7th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  The Answer Network was presented...

Have you ever said to yourself “I need to be cloned?”  I have!  Sometimes I think there needs to be 4 or 5 of me running around to finish up the multiple to do lists.   We can’t help you with cloning yourself but we can help you save some time during your day.  The time during your day that you spend answering calls while in the middle of a project, stop what you are doing to schedule something else, skip...

January is National Get Organized month!  I’m getting there…but I am nowhere near what one could call a truly organized individual.  I have yet to find my “balance” in managing all my tasks daily at work and home…I don’t care how many to do lists I have!  I’m going to assume that at least some of you can relate to this… I’ve pinned all sorts of wonderful ideas on Pinterest for helping me stay organized…but of course I have to find...

Winter Weather!!! Snow!  Sleet!  Blizzard Conditions! It’s that time of year…winter is upon us.  In our area they are calling for the first true snowfall of the season.  Many of you may have already experienced this already.   Most importantly STAY SAFE!!! I saw a post on Facebook last night that said VDOT says stay off the roads, tell bosses and schools that!  So very true!!!  Schools will close if they are calling for flurries so we are safe there…but bosses and companies are...

Pretty soon it’s going to be time to TURN UP THE HEAT! Watching the weather forecast last night I was very excited to see that we will have temperatures that are much warmer than normal for the next week or so.  However my warm weather bubble was quickly burst when they explained that winter is coming back…with a vengeance it seems! I’m sure I would completely butcher the meteorological explanation that was given as to why this change will happen but the...

Many of you have our answering service as a means to  handle your after hours calls.  Are you taking full advantage of ALL the services we provide?  We are fortunate in that we are flexible enough to change with the technology of the times.  Unfortunately I'm not so great at always getting the word out to customers, current or potential, about our new features in a timely fashion.  Here is a quick run down of some of our services that could benefit you and your company.  If...

For those of you like myself who are attached to their cell phones at the hip you may find this hard to believe.  Some people don't use the text messaging feature!  There are many benefits to using text or standard messaging services on your phone in conjunction with our answering services.  Some of the many benefits include: Text messages are instant.  You will receive your messages as soon as it is filed with our service so you receive your caller's...