Blog

January 12, 2018
Blog

Running a small business takes a lot of resources and work. That’s why so many businesses rely on The Answer Network to manage their business calls.  We manage all your calls and provide service that goes well beyond simply forwarding calls to the appropriate people. Here are just some of the advantages of using a telephone answering service: No Need to Hire Someone Rather than hiring a full-time employee, rely on an answering service to save you money. Our telephone service representatives...

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December 18, 2017
Blog

The way we interact with your customers plays a key role in the success of your business. In fact, 68% of customers stop doing business with a company because an employee was rude, apathetic or insulting. Here are some ways our staff is able to make a great impression when talking to customers over the phone. Being Prepared We’re always prepared to answer questions about your business. By knowing the responsibilities of each department and keeping an updated list of company information readily...

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January 20, 2016
Answering Service

As January draws to a close, we hope that you will continue to help us RING in the New Year!  We don’t mean party hats and noisemakers…our celebrating the beginning of 2016 has calmed.  By ring we mean keep our phone lines ringing to answer your calls!!! We are so much more than your traditional answering service!  Take advantage of all the services we have to offer! Forward your phones lines to us during the day! We are staffed 24/7/365 to ensure...

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January 6, 2016
ATSI

For the past eight years the Customer Service Representatives at The Answer Network have participated in the Award of Excellence program sponsored by ATSI.  The program is designed to "secret shop" and score each representative on the quality of call handling.  Each year The Answer Network has participated the CSRs have qualified for the Award of Excellence and in 2014 they were awarded top call score honors.  This program is extremely instrumental in helping us meet our goal of providing...

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October 21, 2015
Answering Service

October brings cooler air, a beautiful change of colors to our Virginia area and of course The Answer Network turns PINK! It's breast cancer awareness month.  As our answering service was directly impacted by this disease eleven years ago when I was diagnosed, this is a cause that is very near and dear to our hearts and we do our best to raise awareness and help find a cure.  I've participated in several local events this year that help raise money...

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June 1, 2015
Answering Service

Haha! So the picture is funny…but there are so many days our answering service staff feels just like this. Unfortunately, we can only operate on the information our customers provide to us. Whether it be company information that your callers may ask for, or your after hours on call schedules, it is imperative we have the information in a timely fashion. Providing your answering service with information quickly saves you time and money, as well as assures you that your account information...

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June 23, 2014
In The News

FOR IMMEDIATE RELEASE Monday, June 23, 2014 Outstanding Service Earns National Award The Answer Network Wins ATSI Award of Excellence TOP SCORE The Answer Network of Roanoke, VA,  has been honored with the exclusive ATSI 2014 Award of Excellence for the 7th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  The Answer Network was presented...

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January 21, 2013
Answering Service

Have you ever said to yourself “I need to be cloned?”  I have!  Sometimes I think there needs to be 4 or 5 of me running around to finish up the multiple to do lists.   We can’t help you with cloning yourself but we can help you save some time during your day.  The time during your day that you spend answering calls while in the middle of a project, stop what you are doing to schedule something else, skip...

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