Blog

January 27, 2020
Blog

When customer retention is on the line, you must provide the best call service as possible. Automated services are a cost-effective way to answer quick questions, but speaking with a service representative gets the job done quicker with better results. The Answer Network can provide your company with live answering services and remote receptionists with the knowledge to direct and answer questions, so your customers don’t get the runaround. Convenience Technology is an efficient method of answering calls for simple questions with straightforward...

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December 23, 2019
Blog

‘Tis the season of tradition, but as 2019 winds down it is also time to consider changes for the new year. Make 2020 the year you commit to customer relationships and let our virtual assistants at The Answer Network help you achieve your resolutions. Out With The Old And In With The New Year There’s no time like the new year to dedicate fresh focus to improving customer service. Our remote receptionists strive to provide superior service and will work to help...

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November 26, 2019
Blog

No customer likes to be stranded on hold for long periods of time, patiently – or not-so-patiently – waiting to speak with someone. With the end-of-the-year holidays approaching, festivities and vacations could pose a problem for quality customer relations. You don’t have time to worry about wrapping up the end of the year and quality assurance, so let The Answer Network do that for you. What We Can Offer The Answer Network offers a variety of solutions to meet your needs and those...

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October 21, 2019
Blog

Is there a busier time in the working world than being in the financial services industry during the first quarter of the year? Perhaps, but it doesn’t seem that way at the time to tax preparers, accountants and financial service professionals January through April. Schedules are booked. Lobby chairs are full. Phone lines are jammed. Employing a remote receptionist from The Answer Network can help alleviate some of the stress of tax season. Further, planning now – that’s right, before the holidays...

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September 19, 2019
Blog

Think about your own concerns as a customer when you need to call a company for any type of service. If you’re like most of us, you probably put it off for a while. Why? Because you have no idea how long you will be on the phone. How long until you actually get ahold of a human being on the other end of the line. How many times you’ll be transferred. How long you will be on hold each of those...

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August 16, 2019
Blog

While we could all use a few extra hours in the day, business owners may be longing for more than a few. During busy times, it seems like there simply aren’t enough bodies to do all of the things that need to be done. Vacationing employees, fielding customer calls, responding to jobsites in different locations and managing the day-to-day operations of a business is no small feat.A few things you can try to make business run more smoothly during these times...

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July 22, 2019
Blog

Running a small business requires you to wear many hats. Scheduler. Customer service representative. Bill-payer. Goal-setter. Financials reviewer. Staff hirer. The list never actually ends. However, you can hang a few of these responsibilities back on the hat rack when you hire a virtual assistant service like The Answer Network. Whether you’re a general contractor, in the HVAC business, or just about any industry, our highly trained remote receptionists take your customer service to an elite level with professional remote phone answering services,...

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June 18, 2019
Blog

Although it’s the season of vacations, many businesses are at peak operation in the summertime. Staff-wise, landscaping and HVAC companies may find themselves stretched to the limit during June, July and August. Employees are taking off time for beach trips while evenings are filled with youth baseball and softball games, sand volleyball tournaments and family commitments. Adding to the hectic nature of the summer is the growing demand for your services at this time of year. Air conditioners break down and need...

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May 10, 2019
Blog

Does your company feel the pinch of summer with employees on vacations combined with an uptick in the number of calls coming in during the season? Summer can be a challenging time to do business with the combination of personal and professional commitments colliding for the better part of three months. It’s difficult for any business owner to find the perfect balance of fulfilling personal and family obligations while continuing to provide the best service possible to your customers. The Answer Network...

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April 23, 2019
Blog

The life of a small business owner is not easy. If you’re a contractor of any sort, you undoubtedly have a lot on your plate. There’s the work to be completed at different job sites, scheduling crews, making personnel decisions, troubleshooting problems, providing excellent customer service and marketing your business so you can keep doing it all over again. Regardless of your service or market, there are a number of business aspects that every contractor must do well to separate themselves from...

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