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No customer likes to be stranded on hold for long periods of time, patiently – or not-so-patiently – waiting to speak with someone. With the end-of-the-year holidays approaching, festivities and vacations could pose a problem for quality customer relations. You don’t have time to worry about wrapping up the end of the year and quality assurance, so let The Answer Network do that for you. What We Can Offer The Answer Network offers a variety of solutions to meet your needs and those...

Is there a busier time in the working world than being in the financial services industry during the first quarter of the year? Perhaps, but it doesn’t seem that way at the time to tax preparers, accountants and financial service professionals January through April. Schedules are booked. Lobby chairs are full. Phone lines are jammed. Employing a remote receptionist from The Answer Network can help alleviate some of the stress of tax season. Further, planning now – that’s right, before the holidays...

Think about your own concerns as a customer when you need to call a company for any type of service. If you’re like most of us, you probably put it off for a while. Why? Because you have no idea how long you will be on the phone. How long until you actually get ahold of a human being on the other end of the line. How many times you’ll be transferred. How long you will be on hold each of those...

While we could all use a few extra hours in the day, business owners may be longing for more than a few. During busy times, it seems like there simply aren’t enough bodies to do all of the things that need to be done. Vacationing employees, fielding customer calls, responding to jobsites in different locations and managing the day-to-day operations of a business is no small feat.A few things you can try to make business run more smoothly during these times...

Running a small business requires you to wear many hats. Scheduler. Customer service representative. Bill-payer. Goal-setter. Financials reviewer. Staff hirer. The list never actually ends. However, you can hang a few of these responsibilities back on the hat rack when you hire a virtual assistant service like The Answer Network. Whether you’re a general contractor, in the HVAC business, or just about any industry, our highly trained remote receptionists take your customer service to an elite level with professional remote phone answering services,...

Although it’s the season of vacations, many businesses are at peak operation in the summertime. Staff-wise, landscaping and HVAC companies may find themselves stretched to the limit during June, July and August. Employees are taking off time for beach trips while evenings are filled with youth baseball and softball games, sand volleyball tournaments and family commitments. Adding to the hectic nature of the summer is the growing demand for your services at this time of year. Air conditioners break down and need...

Does your company feel the pinch of summer with employees on vacations combined with an uptick in the number of calls coming in during the season? Summer can be a challenging time to do business with the combination of personal and professional commitments colliding for the better part of three months. It’s difficult for any business owner to find the perfect balance of fulfilling personal and family obligations while continuing to provide the best service possible to your customers. The Answer Network...

The life of a small business owner is not easy. If you’re a contractor of any sort, you undoubtedly have a lot on your plate. There’s the work to be completed at different job sites, scheduling crews, making personnel decisions, troubleshooting problems, providing excellent customer service and marketing your business so you can keep doing it all over again. Regardless of your service or market, there are a number of business aspects that every contractor must do well to separate themselves from...

Springtime is busy time for real estate, with a rush of homes hitting the market in the coming weeks. After all, no one wants to pack up all their belongings and carry them out to a moving truck in snow and below-freezing wind chills. But sooner or later, the sun reappears and so do the “for sale” signs in neighborhoods everywhere. Before those signs go up, however, many telephone calls are made to realtors. Ensure you’re ready for the boost in calls by...

Warmer weather is coming. For HVAC companies, the arrival of spring and summer means a shift from heating to air conditioning work. As those AC units start firing up, so will the service calls. How The Answer Network Helps The Answer Network is here to help you meet increased demand, ready to handle the telephone customer service part of your business while you tend to the work out in the field. Our team of customer service professionals serve as your 24-7 virtual receptionists,...