While we could all use a few extra hours in the day, business owners may be longing for more than a few. During busy times, it seems like there simply aren’t enough bodies to do all of the things that need to be done.
Vacationing employees, fielding customer calls, responding to jobsites in different locations and managing the day-to-day operations of a business is no small feat.
Running a small business requires you to wear many hats. Scheduler. Customer service representative. Bill-payer. Goal-setter. Financials reviewer. Staff hirer. The list never actually ends. However, you can hang a few of these responsibilities back on the hat rack when you hire a virtual assistant service like The Answer Network. Whether you’re a general contractor, in the HVAC business, or just about any industry, our highly trained remote receptionists take your customer service to an elite level with professional remote phone answering services,...
Read PostAlthough it’s the season of vacations, many businesses are at peak operation in the summertime.
Staff-wise, landscaping and HVAC companies may find themselves stretched to the limit during June, July and August. Employees are taking off time for beach trips while evenings are filled with youth baseball and softball games, sand volleyball tournaments and family commitments.
Does your company feel the pinch of summer with employees on vacations combined with an uptick in the number of calls coming in during the season?
Summer can be a challenging time to do business with the combination of personal and professional commitments colliding for the better part of three months. It’s difficult for any business owner to find the perfect balance of fulfilling personal and family obligations while continuing to provide the best service possible to your customers.
The life of a small business owner is not easy. If you’re a contractor of any sort, you undoubtedly have a lot on your plate. There’s the work to be completed at different job sites, scheduling crews, making personnel decisions, troubleshooting problems, providing excellent customer service and marketing your business so you can keep doing it all over again. Regardless of your service or market, there are a number of business aspects that every contractor must do well to separate themselves from...
Read PostSpringtime is busy time for real estate, with a rush of homes hitting the market in the coming weeks. After all, no one wants to pack up all their belongings and carry them out to a moving truck in snow and below-freezing wind chills. But sooner or later, the sun reappears and so do the “for sale” signs in neighborhoods everywhere. Before those signs go up, however, many telephone calls are made to realtors. Ensure you’re ready for the boost in calls by...
Read PostWarmer weather is coming. For HVAC companies, the arrival of spring and summer means a shift from heating to air conditioning work. As those AC units start firing up, so will the service calls. How The Answer Network Helps The Answer Network is here to help you meet increased demand, ready to handle the telephone customer service part of your business while you tend to the work out in the field. Our team of customer service professionals serve as your 24-7 virtual receptionists,...
Read PostAfter a long winter, spring is finally coming. For landscaping and lawn care businesses, that means the busy season is coming as well, with people paying attention to their yards again. Equipment needs to be purchased or tested. Employees need to be hired or trained. And phone calls need to be answered. Maximize your time by hiring The Answer Network to answer incoming calls and handle all your appointment scheduling. Our 24-hour services give you the freedom to prepare for the blooming...
Read PostFall is a busy time for contractors. Regardless of the industry you’re in, it seems customers are looking for services prior to the long, cold months of winter. HVAC customers want furnace checks and repairs completed before the frigid temperatures arrive. Landscapers are yielding calls from customers in need of leaf pickup, fall planting, fertilizing and soil aeration. Roofing contractors are in demand to clean gutters and make any necessary roof repairs before they’re covered in snow and ice. To help you respond...
Read PostSchedules are busy enough during the three months of summer, but September brings with it a whole new level of frantic time management for parents who are also trying to run businesses. Kids’ extra-curricular schedules can go into overdrive in the fall, regardless of their age. Getting them to and from school, practices, clubs, daycare, babysitters – not to mention making sure they’re being fed, bathed, and doing their homework is a full-time job on top of your other full-time job...
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