Author: Sara Ruese

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Although it’s the season of vacations, many businesses are at peak operation in the summertime.

Staff-wise, landscaping and HVAC companies may find themselves stretched to the limit during June, July and August. Employees are taking off time for beach trips while evenings are filled with youth baseball and softball games, sand volleyball tournaments and family commitments.

Does your company feel the pinch of summer with employees on vacations combined with an uptick in the number of calls coming in during the season?

Summer can be a challenging time to do business with the combination of personal and professional commitments colliding for the better part of three months. It’s difficult for any business owner to find the perfect balance of fulfilling personal and family obligations while continuing to provide the best service possible to your customers.

Fall is a busy time for contractors. Regardless of the industry you’re in, it seems customers are looking for services prior to the long, cold months of winter. HVAC customers want furnace checks and repairs completed before the frigid temperatures arrive. Landscapers are yielding calls from customers in need of leaf pickup, fall planting, fertilizing and soil aeration. Roofing contractors are in demand to clean gutters and make any necessary roof repairs before they’re covered in snow and ice. To help you respond...

When your HVAC business is at its best, you’re out in the field, keeping customers comfortable by taking care of their heating and air conditioning needs. However, for your business to be as robust as possible, you also need to ensure that new and existing customers are satisfied with the response they receive when calling you. You need to be efficient and consistent with your handling of their needs – an answering service can help you accomplish this. Enter The Answer Network....

As January draws to a close, we hope that you will continue to help us RING in the New Year!  We don’t mean party hats and noisemakers…our celebrating the beginning of 2016 has calmed.  By ring we mean keep our phone lines ringing to answer your calls!!! We are so much more than your traditional answering service!  Take advantage of all the services we have to offer! Forward your phones lines to us during the day! We are staffed 24/7/365 to ensure...

For the past eight years the Customer Service Representatives at The Answer Network have participated in the Award of Excellence program sponsored by ATSI.  The program is designed to "secret shop" and score each representative on the quality of call handling.  Each year The Answer Network has participated the CSRs have qualified for the Award of Excellence and in 2014 they were awarded top call score honors.  This program is extremely instrumental in helping us meet our goal of providing...

October brings cooler air, a beautiful change of colors to our Virginia area and of course The Answer Network turns PINK! It's breast cancer awareness month.  As our answering service was directly impacted by this disease eleven years ago when I was diagnosed, this is a cause that is very near and dear to our hearts and we do our best to raise awareness and help find a cure.  I've participated in several local events this year that help raise money...

Haha! So the picture is funny…but there are so many days our answering service staff feels just like this. Unfortunately, we can only operate on the information our customers provide to us. Whether it be company information that your callers may ask for, or your after hours on call schedules, it is imperative we have the information in a timely fashion. Providing your answering service with information quickly saves you time and money, as well as assures you that your account information...