Author: Sara Ruese

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Fall is a busy time for contractors.

Regardless of the industry you’re in, it seems customers are looking for services prior to the long, cold months of winter.

HVAC customers want furnace checks and repairs completed before the frigid temperatures arrive. Landscapers are yielding calls from customers in need of leaf pickup, fall planting, fertilizing and soil aeration. Roofing contractors are in demand to clean gutters and make any necessary roof repairs before they’re covered in snow and ice.

When your HVAC business is at its best, you’re out in the field, keeping customers comfortable by taking care of their heating and air conditioning needs. However, for your business to be as robust as possible, you also need to ensure that new and existing customers are satisfied with the response they receive when calling you. You need to be efficient and consistent with your handling of their needs – an answering service can help you accomplish this. Enter The Answer Network....

As January draws to a close, we hope that you will continue to help us RING in the New Year!  We don’t mean party hats and noisemakers…our celebrating the beginning of 2016 has calmed.  By ring we mean keep our phone lines ringing to answer your calls!!! We are so much more than your traditional answering service!  Take advantage of all the services we have to offer! Forward your phones lines to us during the day! We are staffed 24/7/365 to ensure...

For the past eight years the Customer Service Representatives at The Answer Network have participated in the Award of Excellence program sponsored by ATSI.  The program is designed to "secret shop" and score each representative on the quality of call handling.  Each year The Answer Network has participated the CSRs have qualified for the Award of Excellence and in 2014 they were awarded top call score honors.  This program is extremely instrumental in helping us meet our goal of providing...

October brings cooler air, a beautiful change of colors to our Virginia area and of course The Answer Network turns PINK! It's breast cancer awareness month.  As our answering service was directly impacted by this disease eleven years ago when I was diagnosed, this is a cause that is very near and dear to our hearts and we do our best to raise awareness and help find a cure.  I've participated in several local events this year that help raise money...

Haha! So the picture is funny…but there are so many days our answering service staff feels just like this. Unfortunately, we can only operate on the information our customers provide to us. Whether it be company information that your callers may ask for, or your after hours on call schedules, it is imperative we have the information in a timely fashion. Providing your answering service with information quickly saves you time and money, as well as assures you that your account information...

FOR IMMEDIATE RELEASE Monday, June 23, 2014 Outstanding Service Earns National Award The Answer Network Wins ATSI Award of Excellence TOP SCORE The Answer Network of Roanoke, VA,  has been honored with the exclusive ATSI 2014 Award of Excellence for the 7th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  The Answer Network was presented...

Have you ever said to yourself “I need to be cloned?”  I have!  Sometimes I think there needs to be 4 or 5 of me running around to finish up the multiple to do lists.   We can’t help you with cloning yourself but we can help you save some time during your day.  The time during your day that you spend answering calls while in the middle of a project, stop what you are doing to schedule something else, skip...