Author: Olivia Berry

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No customer likes to be stranded on hold for long periods of time, patiently – or not-so-patiently – waiting to speak with someone. With the end-of-the-year holidays approaching, festivities and vacations could pose a problem for quality customer relations. You don’t have time to worry about wrapping up the end of the year and quality assurance, so let The Answer Network do that for you. What We Can Offer The Answer Network offers a variety of solutions to meet your needs and those...

The life of a small business owner is not easy. If you’re a contractor of any sort, you undoubtedly have a lot on your plate. There’s the work to be completed at different job sites, scheduling crews, making personnel decisions, troubleshooting problems, providing excellent customer service and marketing your business so you can keep doing it all over again. Regardless of your service or market, there are a number of business aspects that every contractor must do well to separate themselves from...

Springtime is busy time for real estate, with a rush of homes hitting the market in the coming weeks. After all, no one wants to pack up all their belongings and carry them out to a moving truck in snow and below-freezing wind chills. But sooner or later, the sun reappears and so do the “for sale” signs in neighborhoods everywhere. Before those signs go up, however, many telephone calls are made to realtors. Ensure you’re ready for the boost in calls by...

Warmer weather is coming. For HVAC companies, the arrival of spring and summer means a shift from heating to air conditioning work. As those AC units start firing up, so will the service calls. How The Answer Network Helps The Answer Network is here to help you meet increased demand, ready to handle the telephone customer service part of your business while you tend to the work out in the field. Our team of customer service professionals serve as your 24-7 virtual receptionists,...

After a long winter, spring is finally coming. For landscaping and lawn care businesses, that means the busy season is coming as well, with people paying attention to their yards again. Equipment needs to be purchased or tested. Employees need to be hired or trained. And phone calls need to be answered. Maximize your time by hiring The Answer Network to answer incoming calls and handle all your appointment scheduling. Our 24-hour services give you the freedom to prepare for the blooming...