Author: Cindy Ursell

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When customer retention is on the line, you must provide the best call service as possible. Automated services are a cost-effective way to answer quick questions, but speaking with a service representative gets the job done quicker with better results. The Answer Network can provide your company with live answering services and remote receptionists with the knowledge to direct and answer questions, so your customers don’t get the runaround. Convenience Technology is an efficient method of answering calls for simple questions with straightforward...

‘Tis the season of tradition, but as 2019 winds down it is also time to consider changes for the new year. Make 2020 the year you commit to customer relationships and let our virtual assistants at The Answer Network help you achieve your resolutions. Out With The Old And In With The New Year There’s no time like the new year to dedicate fresh focus to improving customer service. Our remote receptionists strive to provide superior service and will work to help...

Is there a busier time in the working world than being in the financial services industry during the first quarter of the year? Perhaps, but it doesn’t seem that way at the time to tax preparers, accountants and financial service professionals January through April. Schedules are booked. Lobby chairs are full. Phone lines are jammed. Employing a remote receptionist from The Answer Network can help alleviate some of the stress of tax season. Further, planning now – that’s right, before the holidays...