5 Benefits of a Telephone Answering Service
Running a small business takes a lot of resources and work. That’s why so many businesses rely on The Answer Network to manage their business calls. We manage all your calls and provide service that goes well beyond simply forwarding calls to the appropriate people. Here are just some of the advantages of using a telephone answering service:
No Need to Hire Someone
Rather than hiring a full-time employee, rely on an answering service to save you money. Our telephone service representatives are real people who answer your calls, so your clients won’t be forwarded to an automated service. In addition, you don’t have to worry about pay, health insurance, time off or other HR items.
Focus on Your Business
Instead of answering your phone all day, we can handle your calls, so you can grow your business. We ask the right questions and take detailed notes so you can properly follow-up with clients. All the while you’re able to focus on the important aspects of your business without interruptions.
Prompt Customer Service
Having a real person answer your calls gives your clients the best service possible. By learning the various aspects of your business and department, our telephone service representatives forward calls to the right people and even address essential questions without assistance. We strive to know your business well enough to answer basic customer questions, so you don’t have to.
Even if you hire a full-time employee to field your calls, they can only work part of the day. With The Answer Network, our virtual receptionists can answer your calls around the clock, so you never have to worry about clients leaving incomplete messages – even in the middle of the night.
Professionally Trained Staff
Each telephone service representative receives continuous training and is regularly evaluated to ensure we meet your every need. This training allows them to assist with sales, surveys, appointments and even employee screenings.