Call Overflow Services

When you have a high number of incoming calls, our staff can assist your costumers so they’re not on hold for long periods of time.

Overflow

Does your business receive more calls than it can handle? Are you losing customers due to poor caller experience? Overflow call handling service from The Answer Network is perfect for businesses that need assistance answering phone calls that come in at a high volume.

By answering calls and collecting information, your staff can focus on properly handling the calls they do receive instead of worrying about the callers who are on hold. This service is perfect for businesses that experience high call volumes when running a promotional service or ones that receive a high traffic on a daily basis.

Capabilities

  • 24/7/365 Service
  • Personalized Greetings
  • Customized Protocols
  • Call Qualification
  • Dispatch Confirmations
  • Reporting
  • Dispatch Methods
  • Dispatch Frequencies
  • Full Integration with Your Scheduling Software
  • Scheduling Component