The Answer Network Participates in ATSI Award of Excellence Program
At The Answer Network we strive to provide all of our customers with a high level of customer service. We have mirrors on all the monitors in the call center that say "smile, our customer is listening!" It's important to us that our customer "hear" the smile in our voices and can picture in their minds a friendly, professional individual who is eager to help them. For most of our representatives their only contact with our customers is over the phone and they know and understand the importance of that impression.
In an effort to maintain the level of answering service customer support that we proudly market to our current and prospective customers we have again taken part in the ATSI Award of Excellence program for 2010-2011. This program is basically a "secret shopper" of sorts for the call center industry. Our CSR's receive calls on various customer accounts and are graded on their performance as they take the call. They have no way of knowing when the tests calls will come in or which accounts have been submitted to the program. Another mantra our CSR's are fond of is "every message, every day", because ANY call, could be a test call, but EVERY call is an opportunity to provide someone with an excellent customer service experience.
In May of 2010 we received the Award of Excellence for answering services for the third year in a row. We also had the honor of being one of the top ten calls out of all calls that were graded by the panel! That's huge considering we are only one of countless centers that participate in this program annually. That of course sets the bar extremely high for our fourth year in the program. The winners will be announced at the upcoming ATSI Convention in June. I'd like to say THANK YOU to all The Answer Network staff for your participation in the program. You are definitely one of the hardest working group of individuals that I know and your hard work and dedication to our team is greatly appreciated. You guys are the BEST!
