Benefits of SMS vs Alpha Paging for the Answering Service Customer
A few short years ago it was an alpha page that was the best way to deliver a message quickly to a customer. Now it's almost impossible to even locate a pager!
Technology changes so fast it's almost impossible to keep up let alone stay on top of things. Text messaging to cell phones quickly replaced the alpha page and with good reason...people were carrying both a cell phone and a pager when receiving alpha pages. One to receive the message and one to make the call back to the customer! The text message eliminated the need for one device. This saved the customer the cost of the pager and the cost for the paging service.
For the answering service owners and managers the text message of course was a wonderful invention but there was a drawback...could we be sure that our customer received the message? Unfortunately no technology is fool proof. Owners and managers wondered the same thing when sending out alpha pages as well so in most cases there was a process of confirming the customer got the message. That process usually involved the customer calling in to say "I got it".
With SMS the customer can skip the call. They can simply reply to the text! Now that being said...it can be done if the answering service has the technology...THE ANSWER NETWORK DOES!!!
Staying up to date on the most recent technology is very important to us as it is crucial to our customers. We strive to provide you with every possible benefit we can offer to ensure your transactions with us run smoothly. Offering you the option to text us back with confirmation is a benefit to you. It saves you cell phone minutes when you don't have to make the call and the time it would take for you to notify us that you got the message...it gets YOU to YOUR caller quicker and allows you to provide a higher level of customer service as well!
If you are not currently taking advantage of this message retrieval method we encourage you to do so. Give us a call today to check out SMS messaging! Let The Answer Network be your answer!
