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What is ATSI and how can it benefit your answering service?
By Mandi Neese Tue, May 04, 2010 12:28 pm CST
ATSI is the Association of Teleservices International. It is a diverse group of people made up of owners and vendors in the answering service and call center industry.
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Social Media for The Answer Network
By Mandi Neese Thu, April 29, 2010 3:01 pm CST
If you are involved with social media at all, which I'm sure to a certain extent we all are, you know the importance of "fans".
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The Answer Network Customer Service Ettiquette
By Mandi Neese Thu, April 22, 2010 2:00 pm CST
In today’s society most people would answer that question yes. In the answering service industry we certainly hope it’s not the case. That’s why we monitor call reports that give us the exact amount of time to the second that a caller holds.
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What Can a Telephone Answering Service Do For Your Company?
By Mandi Neese Wed, April 21, 2010 5:00 pm CST
It has been my experience that people hear the term “answering service” and immediately think of women sitting around with their hair in curlers, wearing fuzzy slippers and eating bon bons all day.
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A Thank You to The Answer Network Staff
By Mandi Neese Tue, April 20, 2010 6:38 pm CST
I would like to take this opportunity to say THANK YOU to my dedicated staff of telephone service representatives. If it were not for you and your dedication to your work our company would not be where it is today. telephone answering service, administrative, the answer network
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