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The Answer Network Wins ATSI 2014 Overall Top Score!

Monday, June 23, 2014

Outstanding Service Earns National Award
The Answer Network Wins ATSI Award of Excellence


The Answer Network of Roanoke, VA,  has been honored with the exclusive ATSI 2014 Award of Excellence for the 7th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  The Answer Network was presented with the award at ATSI’s 2014 Annual Convention held at The Peabody Hotel, Memphis, TN

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients.  If the company scores 80% or better in all categories, they are presented with the coveted ATSI Award of Excellence.  The program is now in its 18th year.

“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry.  Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – exceeding the award’s rigorous criteria and customer service standards.  It’s quite an honor,” says ATSI President Sharon Campbell.

Now a seven-time winner The Answer Network earned the Emerald Award for seven consecutive years. ATSI extends its congratulations to the staff of The Answer Network on their proven TOP SCORE quality service to their customers.